About Showit, Inc.
Founded in 2006, Showit is a software company based in Gilbert, Arizona.
We develop and support a no-code website building platform designed for creative entrepreneurs and website designers. We love helping our customers and they love recommending us to their friends. Our recommendation score (NPS 75+) ranks in the top 5% of companies and it shows in the way we continue to grow.
Todd’s formative work years were spent at a camp in California, and most of the fun things he does have a very 'campy' vibe about them.
He relishes community, and his life’s purpose is to 'cultivate the creativity that exists in every person'. This starts at home with his wife and 4 boys, and bleeds into his company, and outwards to the many communities he is a part of, and then the internet at large! You can find out more about Todd in this video: 15 Questions for Todd.
We value wisdom
through experience.
CEO/Co-founder
Meet Todd
15 Questions with Todd
What You’ll Be Doing
- Answer incoming support questions via text using our in-app communication platform (Intercom)
- Provide appropriate documentation / training videos for our clients to help them solve common issues
- If needed, troubleshoot specific customer issues and explain the solution
- Make it fun! Send emojis and GIFs to customers to make the experience fun and unique.
- Be a part of our "on-call" emergency contact schedule to answer off-hours website emergency requests
- Provide support to users in our Facebook group
- Computer typing proficiency (type a minimum of 40 wpm)
- Strong communication skills
- Problem solving abilities
Support Pro
What You’ll Be Doing
- WordPress Plugin Development
- Development for dynamic theme generating engine
- Improving internal tools to help streamline support and administrative productivity
- Advanced troubleshooting to help customer support team
- Ensure that our systems are up to date, secure, and compliant with all required rules and regulations
- Research new technologies and how they can impact our business
- Propose possible solutions and research alternatives to accomplish business goals
- Learn how our team members work and use that information to develop products and services to meet that need.
WordPress Engineer
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