We communicate with our customers in lots of places. Recognize the need to meet them where they are at and adjust our tone in the various scenarios.
Context
Approachable, others-focused,
genuine.
in person
Meetups
Approachable, fun others-focused, experts.
Sponsorships
Intentional, prepared, personal, approachable.
Stages
Helpful, gracious, confident, lighthearted, fun.
support
Intercom
Empowering, accessible, clear.
Guides
Accessible, clear, thorough.
Help Docs
Intelligent, professional,
a sprinkle of wit.
online
Website
Intelligent, professional,
clear, knowledgeable.
Webinars
Personal (targeted), compelling.
Emails
Interactive with customers, micro blog, current and in the know.
social media
X
Creative, professional,
clear, knowledgeable, aspirational.
Pinterest
Personal (targeted), compelling, inspirational, silly
(at times).
Instagram
In the know, informative, trendy (similar to viral content).
TikTok
context